Tough Stuff™
Five Consecutive Eight-Hour Days
plus One Three-Day Session or Two Two-Day Sessions

Today's manager's must "manage from the middle," between the two extremes in an organization—executives and labor. Doing this effectively requires a unique set of interpersonal skills, often called "soft skills." These include talking and dealing effectively with difficult people or taking a firm stand on a decision in the face of resistance—not an easy task. These concepts are taught in Tough Stuff training, integrating conceptual learning with a highly experimental format.

Participants
Managers, supervisors, union leaders, staff and intact work groups.

	Differentiating among thoughts, feelings and needs
	Effective interpersonal communication
	Managing emotional reactions to change
	Giving and receiving feedback
	Making decisions
	Managing conflicts
	Developing personal authority while staying connected to others
	Coaching others